Get Faster Support With Live Chat!

23-04-2021 admin

Follow the prompts to chat with our Creator Support team. If you don't see the email option, make sure you’re signed in to the channel that's in the YouTube Partner Program. If you still can't contact us, let us know using the Send feedback button.
In addition, not all mobile devices are able to support live chat applications. “Prank chats”: Just like us you will probably get your fair share of not so serious chats. If this happens frequently you can, however, block the person or make email a mandatory field in your pre-chat form, which should reduce this kind of abuse significantly.
Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more.

Get Faster Support With Live Chat Video Chat
Get Faster Support With Live Chat Room
Get Faster Support With Live Chat Rooms
Get Faster Support With Live Chat Support

More and more websites are offering live chat support these days.

Note: Delivering chat support with your in-house team has become a lot easier nowadays but keeping it available 24×7 is still an uphill task. Professional Live Chat Outsourcing companies like DeskMoz hold expertise in delivering exemplary 24×7 managed live chat agents service + free live chat software on your website. Pricing for round the. Live Coding Help with JavaScript, WordPress, PHP, jQuery, AJAX, JSON, MODx, and much more. Just ask a developer, get programming help, and get moving fast.

While some of the benefits are clear, others may not be quite as obvious. We have analyzed the pros and cons of live chat support software and compared it to email and phone support.

Advantages of live chat support

More competent service: compared to phone support it's easier for your staff to “know all the answers” because they can just quickly ask collegues if they get a tricky question. The customer won't even notice it.
Instant feedback: chat is usually faster than phone support where you usually have to have to go through cumbersome menus. Not to mention email support where nobody even expects an instant answer.
Help more people at the same time: chat agents are usually able to serve three or even more people simultaneously.
No more problems with strange accents or bad lines
Absolutely no extra costs for the website visitor even when they are from another country
Convenient: Support can easily send helpful links to the customer through the chat interface and type complicated names into the chat box.
Analytics: use live analytics to find the most relevant visitors to…
…start chats pro-actively, just like the thoughtful salesman in a store you can offer your help.
Switch off chat when you are away – if you’re a one man show, just go offline and transform the chat bar into a contact form. Big advantage over telephone support.
Quality of support can easily be reviewed to get a feeling for the support quality your staff is providing, simply by checking the log files.

Disadvantages of live chat support

Not all users will like it: users who aren't computer savvy will probably not be too fond of it. You should always offer at least email or phone support in addition to chat support.
Not all users will know how to use it: if your websites attracts mainly technophobes or an older generation, live chat may not be what they are looking for. However “Generation Facebook” keeps growing at a fast rate.
Not great on mobile platforms: iPhone users who are not able to type at lightning speed won't have much fun using live chat. In addition, not all mobile devices are able to support live chat applications.
“Prank chats”: Just like us you will probably get your fair share of not so serious chats. If this happens frequently you can, however, block the person or make email a mandatory field in your pre-chat form, which should reduce this kind of abuse significantly.
Chat agent must react in timely fashion: if your support fails to respond quickly the visitor may leave the site frustrated.
Interruptions: unlike email live chats cannot wait for a couple of hours before they are replied to.

Next steps

Live Chat Widget for Your Website

2-Minute Setup

Download and install Live Chat App for Windows, Mac, Linux, iOS, Android or use our Web App
Add a Live Chat button to your website
Start chatting with your website visitors in real time

Works on Any Platform

You can install the desktop app for Windows, Mac and Linux on any number of computers without limitations

Take screenshots and send files up to 100 Mb
Chat with any number of visitors without limitation
Invite your co-workers to chat and create separate chats with them

Chat with your customers and monitor your website on the go using live chat agent app for iPhone or Android. Always keep your finger on the pulse of your business

Check real time monitoring results
Get push notifications about new chats and messages
Chat with your customers from your mobile device

Access your chat agent app no matter where you are. Web app does not require installation, you just need to know your agent credentials to access it and start chatting